Shipping & Return Policy

FREE shipping on orders of $20 USD or CAD or more (before taxes and shipping) in Canada or the USA.  Excludes remote & unable to serve door delivery or difficult to serve destinations.

Orders that are below $20 are subject to a $6.00 shipping fee for Canada and USA.

We ship only to the USA and Canada.

Please inquire with us should you require express shipping. Additional rates will apply. Available in Canada and the

USA, this does not include remote and unable to serve door delivery or difficult to serve destinations.

Herba Roots offers two shipping options – Economy Shipping & Expedited Shipping.

All orders require 1-2 business days for order processing time.

Our warehouses are located in Canada and the USA.  Orders will be shipped from both locations.

Remote Destinations and Air Stage destinations are excluded from Free Shipping Offer.

An Air Stage Office is a Post Office to or from which all mail must be airlifted for more than six months of every year as a viable surface transportation alternative is not available. These offices are generally confined to remote or isolated communities. NOTE: An office designated an Air Stage Office is deemed to be Air Stage for the whole year.

Prior to your order process your postal code and delivery address will be verified and you will be notified if your address is included on the list of “Difficult to serve location” and or “Air Stage Location”.

Prior to placing your order you are welcome to send us an email to verify your delivery addresses and if you qualify for the free shipping offer. Contact us at admin@herbaroots.com our customer care agents will gladly assist with your inquiry.

STANDARD SHIPPING

Our standard Economy Shipping is traditionally serviced by Canada Post.  We also use additional carriers which at the time of shipping you will be notified and issued a tracking number for your reference.

EXPEDITED SHIPPING

Expedited Shipping is available upon request. Please inquire with us prior to check out for the additional cost. Contact us at: admin@herbaroots.com or call us at 1 866 234-2152, our customer care agents will gladly assist with your inquiry.

Standard processing time for your order is 1-2 business days.  Our offer for free shipping will be shipped by regular economy.  Expedited Shipping orders will be processed within the standard processing time of 1-2 business days and then will be shipped out expedited should you decide to proceed with this level of shipping service.

 Shipping fees are subject to change.  *Orders will take longer to Alaska, Hawaii, Military addresses and other non-standard addresses

RETURN POLICY

At Herba Roots we want you to be happy with your purchase. We accept returns of unopened products up to 30 days after the date of purchase.  We do not accept any opened, used products or products that show they have been tampered with. Returns are not accepted from the “Difficult to serve location” and or “Air Stage Location”.

Prior to returning any merchandise, please contact our Customer Service Care Agents at admin@herbaroots.com and they will file your return and issue you a return authorization number (RA#). Please be sure to include the RA# on your correspondence when sending any merchandise back to Herba Roots.

DISCLAIMER

The FDA has not evaluated the statements on this website. No claims are made as to any medicinal value of these products. The information presented here is for educational purposes of the traditional uses and is not intended to diagnose, treat, cure, or prevent any diseases.